The Visitor Studies Group

Keeping in Touch-
Learning from sustained relationships with audiences

VSG AGM and Conference
Museum in Docklands, London
Thursday 5th February 2009
10am - 4pm

We all strive to build ongoing relationships with our users and stakeholders, but how can we draw on these relationships to create more successful visitor experiences? The 2009 Visitor Studies Group one day conference and AGM explored the potential benefits and pitfalls of consulting and evaluating in this way through case studies and debate.

Presentations highlighted in bold in the programme are available as downloads at the bottom of this page.

Programme

10:00 Registration & Coffee

10:30 Welcome

10:45 Lucie Fitton, Inclusion Officer, Museum of London

11:15 Sandra Bicknell, Director, BUnlimited

11:45 Denise Foster, Visitor Service Volunteers Project Manager and Jess Monaghan, Community Learning Officer, National Trust

12:15 Bursary Feedback - Sofie Davis, Senior Audience Researcher, Science Museum

12:30 AGM

12:45 Lunch

14:15 Steve Griggs, Director, Creative Research

14:45 Emma Dunn, Education Officer: Schools and Formal Learning, Geffrye Museum

15:15 Panel discussion

16:00 End of event